we reserve the right to select the method of shipping your order.
"Handling time" for in stock products is usually 3-4 business days, and for special orders and out of stock items is 1 - 6 weeks. "Handling time" is the time needed to select and package your items for shipping. Please note that total delivery time is equal to handling time plus time for standard shipping.
For credit card customers, we generally ship your order within 3-4 business days of its receipt; and, for non credit card customers, we will ship your order immediately upon receiving your money order or upon the clearance of your personal check. Please note that personal check transactions may require several weeks to complete. All returned checks are subject to a service charge in the amount of either $20.00 or the maximum amount allowed by law; collection costs, including, without limitation, reasonable attorney’s fees, and all costs and penalties permitted by law, incurred as a result of a returned check, will also be assessed.
Payment and On-Line Security:
THE SEGWAY COLLECTION and http://www.segwaycollection.com make every reasonable effort to ensure that all sales transactions are processed and completed through our secure server. In the secure mode, while your computer is communicating with our server, all of your individual data is transmitted in an encrypted format to ensure the security of your personal information.
Our secure on-line ordering system accepts Visa, Mastercard, American Express and Discover. While all of our prices are stated in U.S. dollars, our international credit card customers will find that the appropriate currency conversion will be made automatically at the currency exchange rate in effect at the time of the sales transaction. There is a $10.00 (USD) minimum for all credit card orders.
Should you not wish to pay by credit card transaction, you may pay by money order in U.S. dollars, or by personal check, in U.S. dollars, drawn on a U.S. bank, by completing the on-line order form and selecting either "Money Order" or "Personal Check", as appropriate, as your method of payment. You will receive an e-mail transmission confirming your order, and you will be requested to send your money order or personal check for the full amount of the transaction to:
Customer Service
The Segway Collection
P.O. Box 82
McHenry, IL 60050
For non credit card customers, we will hold your merchandise for 14 days pending our receipt of your payment, after which time we cannot guarantee these items will remain in stock. We will ship your order immediately upon receiving your money order or upon the clearance of your personal check. Please note that personal check transactions may require several weeks to complete. All returned checks are subject to a service charge in the amount of either $20.00 or the maximum amount allowed by law; collection costs, including, without limitation, reasonable attorney’s fees, and all costs and penalties permitted by law, incurred as a result of a returned check, will also be assessed.
Returns and Exchanges:
We guarantee your satisfaction with our products and services, for all of us at THE SEGWAY COLLECTION and http://www.segwaycollection.com are committed to providing you a pleasurable shopping experience.
All merchandise is carefully packed and packaged for shipping, but we suggest that you inspect your order closely upon its receipt to ensure that it is correct and undamaged.
We will accept returns and exchanges within 15 days of your receipt of your order; and, we will refund your shipping charges if our product was defective or shipped as a result of our error. Contact us by e-mail, addressed to:
for a Return / Exchange Authorization Number and instructions. Returns will not be accepted unless accompanied by an approved Return Authorization number. All returns are subject to a 20% re-stocking fee.
We regret that we do not process returns or exchanges with respect to custom merchandise, furniture or personalized items. For health reasons, as well as concern for our furry customers, we are unable to accept returns of pet products.
Duties and Taxes:
The payment of duties, taxes, customs and other governmental assessed imposts, taxes, fees, and other similar charges, are your responsibility, and these amounts must be paid by you in accordance with applicable law which varies by country.
Orders shipped to residents of Illinois will be assessed 6.50% sales tax in addition to all other applicable charges.
The Segway Collection
P.O. Box 82
McHenry, IL 60050
Should you care to tell us about your shopping experience with us or offer a comment concerning any of our sales procedures, or our products and services, we look forward to hearing from you. We are a family business, run by people who feel and think about sports just the way most of our customers do. We appreciate your shopping with us, and our goal is to do everything possible to make your shopping experience not only a pleasant one, but also one that you will be happy to share with your family and friends.
Your concerns about us are important to us. We hope this information is helpful to you.
Thanks from your friends at THE SEGWAY COLLECTION for stopping by. We know how busy you probably are, so we especially value your time spent with us.
